Extensive on-line Knowledge Centre to provide User training videos and How To Guides
Extensive on-line Knowledge Centre to provide User training videos and How To Guides
Support and Knowledge Centre
Our dedicated team of support professionals deliver tailored support options in all aspects of software and integration. Installation services are available to ensure a smooth transition to AgCRM.
Support and Knowledge Centre
Our dedicated team of support professionals deliver tailored support options in all aspects of software and integration. Installation services are available to ensure a smooth transition to AgCRM.
AgCRM has been built and designed by industry with over 25 years’ experience with commodity trading system solutions. Similarly, our support team are agricultural industry experienced and are committed to making your project or new commodity trading system a success.
Your Support Team
Customer Support services include easy to reach Australian based dedicated agribusiness experienced support staff, Support Case management and Training services available.
Web based and client facing On-site consulting and business review services are available. Annual Support plans are available.
Knowledge Centre
Every user has access to a fully comprehensive Knowledge Centre with extensive procedure documents, videos and how to guides.
Development Services
Development and Customisation Services are available to provide modifications to AgCRM to suit your business. Customer-specifci approvals and workflows can be instigated into your environment or linked to other standard or custom Salesforce solutions.
FREQUENTLY ASKED QUESTIONS
Can my staff get support documentation?
Every user has access the Support Knowledge Centre to review documents, watch video presentations and create/submit any support or modification requests.
Can I get custom software development done?
AgCRM has been developed by industry for industry and has comprehensive functionality. However, specialist business requirements can be catered for through custom development.
Can I use my own labels or terminology?
AgCRM is fully flexible and we can change the labels and terminology to suite your business requirements. This ensures a seamless transition and increased usage.
How many records can AgCRM keep?
AgCRM utilises the Salesforce data storage and license mechanism. Large scale global customers use Salesforce with millions of bytes of data. Additional storage purchase may be required by the customer for future year growth and maintenance of records.
Use cases include – Contract information, Grower Receival Ticket information, Inventory balances at site, Transferring Grain, Carrier Load Schedules,
How will I know when there are new features?
AgCRM will notify customers when upgrades are available or are pushed to customers. Details of new features will also be available in the Support and Knowledge Centre. Salesforce has a twice yearly upgrade cycle for all customers worldwide.
Is there a real person available to answer my support query?
Certainly! We have dedicated support staff ready to help solve your questions and any reported cases.